Cranstonhill Nursery

Comments and Complaints

If you have a comment or complaint please approach the Head of Establishment in the first instance.

If the Head of Establishment does not resolve the issue to your satisfaction, you should contact our Customer Liaison Unit who will:

Take a totally neutral stance in fully investigating your complaint;
acknowledge receipt of your complaint within five working days;
Give a full written response within a further 10 working days, unless another timescale has been agreed. The Customer Liaison Unit can be contacted by phone or email:

Phone 0141 287 5384

Customer Liaison Unit

Education Services

Glasgow City Council

Wheatley House

25 Cochrane Street

Merchant City

GLASGOW

G1 1HL

How to make a Complaint to SCSWIS:

If you want to complain about a care service which is regulated by Social Care and Social Work Improvement Scotland you can:

• telephone any of our offices

• write to any of our offices

• visit any of our offices

• fill in our complaints form online at http://cinsp.in/ComplaintFormOnline

We have 5 Regional Offices - in Aberdeen, Dundee, Edinburgh, Hamilton and Paisley.

HEADQUARTERS:

Social Care and Social Work

Improvement Scotland

Compass House

11 Riverside Drive

Dundee DD1 4NY

Telephone: 01382 207100

Fax: 01382 207289

GLASGOW OFFICE:

Europa Building

Ground Floor

450 Argyle Street

Glasgow G2 8LG

Tel: 0141 242 0391